Last updated: May 2026
At Guest Books by Sam, each canvas is custom-made and carefully prepared before it is shipped. This policy outlines how production and delivery work so you know exactly what to expect.
1. Order Process Overview
Every order goes through three stages:
- Design Preview
Your finished canvas is securely packaged and shipped to your address - Approval and Production
Once you approve the design and complete payment, your canvas is prepared for printing - Shipping and Delivery
Your finished canvas is securely packaged and shipped to your address
2. Production Time
- Production begins only after you approve your design and complete payment
- Production typically takes 3 to 4 business days
This includes printing, framing, and quality checks to ensure your canvas meets our standards.
3. Shipping Time
- Shipping typically takes 5 to 7 business days after production is completed
- Delivery times may vary depending on your location and courier service
4. Shipping Locations
We currently ship to:
- United States
- Canada
If you are located outside these regions, please contact us before placing a request.
5. Shipping Costs
- Free shipping is included with all orders
There are no additional shipping fees at checkout.
6. Tracking Information
Once your order has been shipped:
- You will receive a confirmation email
- Tracking details will be provided so you can follow your delivery
7. Delays
While we do our best to meet all timelines, delays may occasionally occur due to:
- High order volume
- Shipping carrier issues
- Weather or unforeseen circumstances
If there are any significant delays, we will keep you informed.
8. Address Accuracy
Please make sure your shipping address is correct when submitting your details.
We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
9. Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe:
- Please contact us as soon as possible at support@guestbooksbysam.com
- Include your order details and photos if applicable
We will work with you to resolve the issue, including arranging a replacement if necessary.
10. Contact Us
If you have any questions about shipping or delivery, feel free to reach out:
Email: support@guestbooksbysam.com