Last updated: May 2026
Welcome to Guest Books by Sam. By accessing or using this website, you agree to the following terms. Please read them carefully before placing a request or order.
1. Overview
Guest Books by Sam provides custom-designed watercolor guest book canvases based on photos and details submitted by customers.
By using this website, you confirm that you are at least 18 years old or using the site with permission from a parent or guardian.
2. Custom Nature of Our Products
All products are made to order and personalized based on the information you provide.
Because of this:
- Each design is unique
- Final results depend on the quality of the photo and details submitted
We work carefully to ensure your design matches your vision as closely as possible.
3. Design Process and Revisions
After submitting your request, you will receive a custom design preview before any payment is required.
We offer unlimited revisions to your design before production begins. Our goal is to make sure you are fully satisfied before moving forward.
Production will only begin after you approve the final design.
4. Orders and Payment
- No payment is required to receive your initial design preview
- Payment is only requested after you approve your design
- Orders are confirmed only after full payment is received
We reserve the right to decline or cancel any order if necessary.
5. Production and Delivery
- Production typically takes 3 to 4 business days after design approval
- Shipping typically takes 5 to 7 business days, depending on location
These timelines are estimates and may vary due to factors outside our control.
For full details, please refer to our Shipping and Delivery Policy.
6. Returns and Replacements
We want you to be happy with your order.
We offer a 7-day return period from the date of delivery. In most cases, the preferred solution is to replace the canvas if there is an issue.
Because each item is custom-made, returns and replacements are handled on a case-by-case basis.
For full details, please refer to our Refund and Returns Policy.
7. Customer Responsibilities
By submitting a request, you agree that:
- You have the right to use the photo you upload
- The information you provide is accurate
- You review and approve your design carefully before production
We are not responsible for errors that were approved in the final design.
8. Intellectual Property
All designs created by Guest Books by Sam remain our intellectual property.
You are granted the right to use the final product for personal use only. Commercial use or reproduction is not permitted without permission.
9. Limitation of Liability
We are not liable for:
- Delays caused by shipping carriers
- Issues resulting from incorrect information provided by the customer
- Minor variations in color due to screen differences
Our responsibility is limited to the value of the product purchased.
10. Changes to These Terms
We may update these Terms of Service at any time. Changes will be posted on this page with an updated date.
11. Contact Information
If you have any questions about these Terms, you can contact us at:
Email: support@guestbooksbysam.com